British hospitality workers lack food safety and hygiene awareness
Nearly half of hospitality managers (44 per cent) consider British employees to fall short of their European counterparts in their knowledge and commitment to food safety and hygiene, according to a new research report.
Nearly half of hospitality managers (44 per cent) consider British employees to fall short of their European counterparts in their knowledge and commitment to food safety and hygiene, according to a new research.
The findings also reveal that over half of hospitality leaders (53 per cent) think that UK staff lack the work ethic of their European colleagues.
Behavioural and social traits, such as interpersonal skills (46 per cent) and problem solving, negotiation and conflict resolution (40 per cent) are also cited as areas that UK hospitality workers fall behind on.
However, around four-fifths of professionals consider UK workers to be ahead of their European counterparts for enthusiasm, personal grooming and customer service and communication skills.
The eight Art of Hospitality skills that hospitality managers and owners believe the UK to fall behind on are:
- A strong work ethic and commitment (53 per cent)
- Interpersonal skills, including empathy and the ability to work as a team (46 per cent)
- Commitment to and knowledge of safety and hygiene (44 per cent)
- Problem solving, negotiation and conflict resolution (40 per cent)
- Accountability (28 per cent)
- Enthusiasm (24 per cent)
- Customer service and communication skills (22 per cent)
- Personal grooming (19 per cent)
The findings are part of a nationwide study involving hospitality business owners and managers across the UK and reveal that 98 per cent believe that there will be a shortfall in skills following Brexit. One-in-five have said that they will not be able to address this skills shortage with the workforce currently available in the UK.
The industry report, Preserving the Art of Hospitality: Championing the Industry for Post-Brexit Survival, encourages the industry to work together to ensure the UK maintains its reputation for delivering quality service, with recommendations for how businesses can successfully recruit and retain more staff. It has been released by High Speed Training, an online training provider to the hospitality industry.